Head of Operations
Leader of the Operations Team, Gaya is responsible for our systems and processes to deliver an optimal customer experience for all our partners.
Gaya’s established career in banking and finance is also well rounded with experience across standards development, information services and customer relationship management and as such, performs an integral role in maintaining the highest standards with our systems and spearheading their continuous evolution.
Gaya has an MBA in Finance and is an active participate in Australia’s Women & Leadership Development Program.
When she’s not at work, Gaya will be with her family enjoying some sport (particularly cricket!) or in the garden.
Client Services Manager
Based in our Sydney office, Praj manages our Client Services Team.
A seasoned operations professional Praj works with precision and focus, gained from her significant experience across several industries including software, manufacturing, automobile and telecom. Her passion for continuous improvement and process development ensures that our systems remain seamless for optimal customer experience.
Having studied Physics at the University of Mumbai Praj is a big fan of Albert Einstein and weaves his theories into her workday.
“A favorite is the ‘Alpha Decay Paradox’ which is essentially a particle that keeps trying to exit a nucleus until it succeeds. It reminds me that if I keep trying with a task, I will get there.”
When Praj isn’t at work, she loves reading, hiking and camping and the next travel destination on her agenda is Japan!
Hailing from Ireland, Ash spent the early parts of her career in the financial services industry and client services in Dublin before making the move to Australia.
Ash have gained experience across various industries during her time in Australia including financial services, government, and construction. Her time working as a civil laborer and moxy driver in regional areas gave her an exciting insight and appreciation for the work that many of our clients do.
With a Bachelor of Business Studies from Dublin City university, she has a passion for delivering the highest standards of service to our clients.
When she’s not working, she spends her time enjoying the Aussie weather, the beautiful beaches, sunrises, and coastal walks that Sydney has to offer and taking every opportunity to travel and see more of Australia.
Client Service Representative
Having previously worked within assistant based roles, Sarah gained experienced within hospitality and the commercial real estate industry. Working as a Team Assistant and Executive Assistant within a corporate environment gave Sarah the stepping stone to advance her career into a client-facing and fast paced role.
Having completed a Bachelor of Business, majoring in Management and Marketing at Western Sydney University, Sarah obtained the skills needed to persevere within a high pressured role and has used her degree to further explore the industry and find what is best suited for her career.
In her spare time, Sarah spends her days with friends and family, going on spontaneous drives, exploring new food places and finding the next place she can travel to.
Senior Associate Client Services Representative
Kate has an advanced diploma in business marketing, majoring in event management which has allowed her to develop her skills in customer service, administration, operations, management, and logistics.
Kate prides herself on being a diligent and dedicated professional and is genuinely enthusiastic about creating lasting connections with clients and the community.
Having moved from the insurance industry into the finance world, Kate also operates a small business as a wedding celebrant.
“This role has taught me the importance of meaningful connections and how to create unforgettable experiences for others.”
When Kate isn’t at work or officiating weddings, she is spending time with her husband and two dogs – Mickey & Alvin and enjoying the fabulous food & wine Orange has to offer.
Client Service Representative
Lucy began her career as a qualified Visual Merchandiser in the fashion industry. To fulfil her creative desires and hone her skills, she studied Interior Design at the International School of Colour and Design. This led to working for Papaya Homewares, Advantage Property Styling, Better Homes & Gardens as an Interior Researcher and as a Sales Representative at a busy tile showroom in Surry Hills.
Lucy always wanted to open her own homewares store, so in 2015 Cedar Cicada was established in Mudgee. For 7 years she independently ran this successful business which she sold in 2023. After selling, she decided to have a career change and dive into a new industry, which led her to her current role with Magnolia Lane Financials.
Lucy enjoys providing quality customer service to ensure all customers with whom she interacts with feel cared for.
Outside the office, Lucy loves visiting friends and family, gardening and helping friends with their interior projects.