Operations Team

Operations Team

Gayathri Iyer

Head of Operations

Leader of the Operations Team, Gaya is responsible for our systems and processes to deliver an optimal customer experience for all our partners. 

Gaya’s established career in banking and finance is also well rounded with experience across standards development, information services and customer relationship management and as such, performs an integral role in maintaining the highest standards with our systems and spearheading their continuous evolution.  

Gaya has an MBA in Finance and is an active participate in Australia’s Women & Leadership Development Program. 

When she’s not at work, Gaya will be with her family enjoying some sport (particularly cricket!) or in the garden.    

Operations Team

Praj Dev

Client Services Manager

Based in our Sydney office, Praj manages our Client Services Team. 

A seasoned operations professional Praj works with precision and focus, gained from her significant experience across several industries including software, manufacturing, automobile and telecom.  Her passion for continuous improvement and process development ensures that our systems remain seamless for optimal customer experience.

Having studied Physics at the University of Mumbai Praj is a big fan of Albert Einstein and weaves his theories into her workday.

“A favorite is the ‘Alpha Decay Paradox’  which is essentially a particle that keeps trying to exit a nucleus until it succeeds.  It reminds me that if I keep trying with a task, I will get there.”

When Praj isn’t at work, she loves reading, hiking and camping and the next travel destination on her agenda is Japan! 

Operations Team

Lizanne Dsouza

Client Services Representative

Client Services Rep Liz has a breadth of experience across customer service and retail banking. 

Liz’s primary focus within the team is ensuring client needs are attended to as a priority not only from application through to post-settlement contract administration. The attention to detail Liz has with every task everything she does delivers consistent high levels of service, something which she prides herself on.

Liz holds a Bachelor of Psychology/Sociology.

Outside of work, Liz enjoys exploring new places and trying new foods whenever she gets the chance.

Operations Team

Abby Williams

Client Services Representative

Abby is based in our Orange office, providing additional support with the Clients Services Representative Team in Sydney.  Abby maintains the end-to-end loan processes to ensure a seamless delivery of service and always with a smile!

Having previously managed the newly co-located site of St George & Westpac branch in Lithgow, Abby is well versed in our industry.  An adept multitasker, Abby recently graduated from Griffith University in Queensland with a Bachelor of Business majoring in Management and Human Resource Management, distance learnt whilst working.

When she’s not in the office, you’ll find Abby on bush walks with her two Aussie Bulldogs Duke and Duchess or curating her own cocktails!

 

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