Magnolia Lane Financial Services Pty Ltd ABN 17 600 900 329 and its related companies (“us” “we” or “the Group”) are committed to respecting the privacy of your information in compliance with its obligations set out in the Privacy Act and the Australian Privacy Principles (APPs).
THE KINDS OF INFORMATION WE COLLECT
The kinds of personal information that we collect include your name, contact details and identification information, the products and services we have provided to you, your financial position and financial objectives, your credit and financial history and details of products for which you seek financing terms, and records of our interactions with you by phone, email, fax and letter.
HOW WE COLLECT YOUR INFORMATION
We collect information directly from you. We collect information provided to us from our business service providers, including referral businesses, financial service providers and related businesses. From time to time, we may also collect information from other third parties including public sources, brokers, agents, advisers, referrers, information service providers and credit reporting agencies.
WHY WE COLLECT YOUR INFORMATION
We collect personal information to help us effectively provide financial products and services to you, provide information and marketing material to you and satisfy certain legislative and regulatory requirements. If you do not give us your personal information, we may not be able to provide certain products and services to you. The main ways we may collect personal information about you are:
- if you inquire or apply to receive our service
- if you register with our service
- if you give information to any member of the Group
- if the information is provided to us by a third party.
If you wish to unsubscribe to our information or registration service, please firstname.lastname@example.org in writing requesting to be removed from our database.
HOW WE USE YOUR INFORMATION
We will only use or disclose personal information about you for the purpose for which it was disclosed to us, or related purposes which would reasonably be expected without your permission, or where required or authorised by law. Your personal information may be transferred to our authorised representatives or other businesses to ensure that you receive personal and tailored services. We may also disclose your personal information to external contractors for the purpose of providing information to you.
We will use our best endeavours to ensure that each of our authorised representatives and the businesses that we deal with adhere to the APPs. Specific requirements apply to the collection, use and disclosure of your personal information for credit reporting purposes.
ACCURACY AND SECURITY
We aim to ensure that the personal information we hold about you is accurate, up-to- date and complete. We place a high priority on the security of personal information.
We use appropriate technological, administrative and physical safeguards to prevent the unauthorised access to or use of your personal information.
HOW TO ACCESS YOUR PERSONAL INFORMATION
You are entitled to have access to the information we hold about you by writing to the address below. We will provide it to you unless we believe that we should not comply with the request on grounds specified in the Privacy Act. If this is the case, we will give you written reasons for our decision. We will need to establish your identity before providing the information and depending on the nature of the request, a fee may apply to cover our reasonable costs.
DISCLOSING YOUR INFORMATION TO OVERSEAS RECIPIENTS
Our services relies on third party financial and other service providers, some of which may be located overseas. In order to provide our service we will transfer relevant information about you to our service providers.
We will only disclose your personal information to overseas recipients who we believe will protect that information and keep it secure.
The website contains references or links to other websites. Those references or links may in turn refer or link to other references or links. None of the Group members or their directors, officers, employees or agents are responsible for any privacy policies or practices of any of those external websites.
INQUIRIES AND COMPLAINTS
You can obtain more information on privacy at the website for the Office of the Australian Information Commissioner: www.oaic.gov.au.
Privacy Officer: Joanna Hare
Address: Suite 104, 460 Pacific Highway CROWS NEST NSW 2065
Telephone: (02) 8287 3000